Answer shopper questions while they are still shopping.
AI Chat adds a chat button to your storefront. Shoppers describe what they want and the assistant searches your catalog, answers from your own policies and FAQs, adds items to the cart once they agree, and passes the conversation to a person when it should.
Billed through your Shopify subscription, apart from your App suite plan. How mini app billing works.
Do you have a travel mug that keeps coffee hot?
Want me to add it to your cart?
How it works
- Choose what the assistant may talk about.
- Set its tone and where it appears.
- Turn it on and watch the conversations.
An Online Store 2.0 theme. Works on every Shopify plan.
What shoppers see
- Product cards for what they asked about, with price and availability.
- Answers about shipping, returns and payment taken from your store's own policies.
- An add to cart that happens only after they agree, and a button to go to checkout.
- An offer to pass the conversation to your team when the assistant cannot help.
What you control
- The topics the assistant may talk about, and its tone.
- The pages where the chat button appears, and the corner it sits in.
- The launcher style, an optional delay before it opens, or your own button to open it.
- Every conversation, from the dashboard.
Light on your storefront
The launcher is positioned over the page, so it takes no space in the layout, and a page outside the ones you chose renders nothing. Every file has a size budget that our build checks before each release, and a page without the app on it does not load these files.
| File | What it does | Budget |
|---|---|---|
| ml-ai-chat.js | The launcher button | 960 B |
| Launcher styles in the app embed | Inline styles for the fixed launcher | 480 B |
| ml-ai-chat-ui.js | The chat window, fetched when a shopper first touches the button | 9,010 B |
At most 1.4 KB on the page, and 10.4 KB once the chat window is opened.
Built for every shopper
- The chat opens as a dialog, and replies are announced politely as they arrive.
- The launcher keeps an accessible name even in its icon-only style.
- The launcher is hidden when the page is printed.
Questions about AI Chat
- What can it answer?
- Questions about your products and about your shipping, returns, payment and other store policies. It reads your catalog and your policies through Shopify, and treats what it reads as information, never as instructions.
- Can it track an order?
- No. It does not look up orders. It searches products, answers from your policies, builds the cart and passes anything else to your team.
- Can it complete a purchase?
- No. It adds to the cart only after the shopper agrees and shows a button to go to checkout. Checkout stays Shopify's.
- Can a shopper reach a person?
- Yes. When the shopper asks, or the assistant cannot help, it hands the conversation to your team with a short summary.
- Can I turn it off on some pages?
- Yes. You choose the pages where the chat button appears.
- How is it billed?
- Each mini app is billed on its own, through your Shopify subscription, and apart from your App suite plan. Nothing is charged outside Shopify.
Works well with
Sales Pop
A small card that shows a real recent purchase.
Sticky Add to Cart
An add to cart button that stays in view on product pages.