Log Studio theme support
Stuck on a setup step, a setting or something that looks wrong? Tell us the theme and what you see, and a person on our team writes back. Replies within two business days.
What to include
The more of this you send the first time, the sooner we can reproduce it.
- Your store address. The myshopify.com address, plus the storefront password or a preview link if the store is locked.
- Theme, preset and version. Which theme and which preset you use. The version helps if you updated recently.
- The page. The link to the page where it happens, and the template if you know it (product, collection, cart).
- What you expected and what happened. Two sentences each. Screenshots or a short screen recording help; paste links to them in the message.
- Device and browser. For example iPhone 15 with Safari, or Windows with Chrome.
- Apps installed. Whether it still happens with the app switched off, and which app it is.
When you will hear from us
Replies within two business days, from a person on our team. Bug fixes and setup questions are included in the price; customizations and app integrations are not offered as paid add-ons.
Try the documentation first
Every setting, section and block of each theme is listed with what it does and its default.
Prefer email? Write to support@logstudiolab.com with the same details.
Still choosing a theme? Try the demo or request early access.