Freebies Engine

Troubleshooting

Offers not showing, discounts not applied, the app embed, limits and Diagnostics.

• An offer is not showing on my store

  A checklist for offers shoppers cannot see: app embed, status and dates, plan pauses, missing blocks and caches.

• Works with cart drawers and page builders

  What Freebies Engine by Log Studio Lab is designed to work with in cart drawers and page builders, how to check it on your store and the known limits.

• A discount is not applied at checkout

  Why a gift, discount or code may not apply at checkout: status, stacking, code rules, currency and Shopify's discount limits.

• The app embed is off or will not turn on

  Fix an app embed that stays Off or shows Couldn't check: wrong theme, a stale status or a lost connection to your store.

• Discount limits: plan and Shopify

  The limits that can stop an offer from publishing: your plan's live offers, Shopify's 25 automatic discounts and the Pro ceiling.

• Run Diagnostics and read Error logs

  Run the seven Diagnostics checks, understand each result and fix it with the button beside it. Admins can read Error logs.