Freebies Engine
An offer is not showing on my store
A checklist for offers shoppers cannot see: app embed, status and dates, plan pauses, missing blocks and caches.
- Open Installation under Storefront and check the app embed says On. If not, see Turn on the app embed.
- Check the offer is Live and its dates include today. A Scheduled offer waits for its start. If Repeat weekly is on, check the current day and time fall in its window, in the time zone shown on Schedule & limits.
- Check Pause all offers under Settings, General is not on.
- Look at Home, Needs attention, for items such as an offer never published, a code offer with no usable code, or an offer paused by your plan.
- Open your storefront in a private window and add a product to the cart.
- If your theme has a custom cart drawer, the cart message and progress bar may need a block placed in it.
- Template blocks, such as Frequently bought together or Volume discount, must be added in the theme editor with the offer ID.
Still stuck? Run Diagnostics, then contact support with the offer name.