Freebies Engine
Run Diagnostics and read Error logs
Run the seven Diagnostics checks, understand each result and fix it with the button beside it. Admins can read Error logs.
Open Diagnostics in the Developer tools menu. Each check runs on its own, and one that fails or takes over 5 seconds shows as unknown instead of an error page.
| Check | What it looks at | Typical fix |
|---|---|---|
| Shopify connection | The connection and permissions | Reconnect |
| Product catalog | Whether products are imported and current | Import now |
| Webhooks | Deliveries from Shopify in the last 7 days | Contact support |
| Checkout logic | Your published offers match what is on Shopify | Republish all |
| Cart features | Bundles and gift limits are switched on in Shopify | Republish all |
| Storefront | The app embed and that your storefront reaches Freebies Engine by Log Studio Lab | Turn it on |
| Cart drawers and page builders | Whether your home page loads a known cart drawer or page builder, with a tip to check it | Follow the tip in the result |
Error logs lists recent errors for Admins and Owners. Include what you see when you contact support.